Shipping Policy
Shipping Coverage
We deliver our handcrafted candles across India - from Kashmir to Kanyakumari, bringing calm to every corner of the country.
Processing Time
Order Processing:
- 1-2 business days for order preparation
- Each candle is handcrafted with care before shipping
- Orders placed after 3:00 PM processed next business day
- No processing on Sundays
Business Days:
Monday - Saturday (excluding public holidays)
Delivery Timeline
Standard Shipping:
- 7-10 business days (estimated)
- Delivery time varies by location and courier partner
- Metro cities: 3-5 days
- Tier-2 cities: 5-7 days
- Remote areas: 7-10 days
Tracking:
- Tracking details sent via email/whatsapp once shipped
- Real-time updates through courier partner
Shipping Charges
- Free shipping on orders above ₹1999
- Standard shipping charges apply for orders below ₹1999
- Charges calculated at checkout based on location and weight
Shipping Address
Important Notes:
- Ensure complete and accurate delivery address
- Include landmark and pin code
- Valid phone number required for delivery coordination
- No P.O. Box deliveries
Address Changes:
- Contact us within 2 hours of order placement
- Changes not possible once order is shipped
Safe Delivery
- Please reach out directly to the shipping partner for missing/stolen packages or address change requests.
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Prarambhcalm.com is not responsible for lost or stolen packages.
Delivery Issues
If You're Not Available:
- Courier will attempt delivery 2-3 times
- Contact courier partner to reschedule
- Unclaimed orders returned to us after 7 days
Damaged During Shipping:
- Contact us immediately with photos & Videos
- We'll arrange replacement.
- No additional charges for damage replacements
International Shipping
Currently, we serve India only. International shipping coming soon!
Shipping Support
For shipping queries: prarambhcalm@gmail.com | +91 8814960471