Return Policy
Return Eligibility
Important: Due to the hygiene and personal care nature of our products, candles are generally NON-RETURNABLE.
Exceptions - We Accept Returns For:
- Damaged Product - Physical damage
- Wrong Product - Incorrect item delivered
- Expired Product - Past expiration date
- Incomplete Order - Missing products from your order
Return Window
7 days from delivery date for eligible returns only.
Return Process
- Contact Us at prarambhcalm@gmail.com within 7 days
- Provide Details - order number, photos & Videos of damage/issue product
- Approval - We'll verify your claim
- Ship Back - Customer bears return shipping costs
- Processing - We'll inspect and process replacement/refund
Gift Cards
Gift cards are NON-REFUNDABLE and NON-RETURNABLE.
Processing Time
Replacement depends on stock availability. Refunds processed within 12-15 business days.